Client Relationship Consultant; Banker - Twin Oaks, MO

Overview

At U.S. Bank, we’re on a journey to help customers and businesses make better financial decisions and support communities. This role focuses on building trusted client relationships and delivering guidance through multiple channels, with a digital-first mindset from Day One.

2 Openings — 1 Full Time, 1 Part Time

• Client Relationship Consultants build relationships with customers, engaging them in person, by appointment, and virtually to provide tailored advice while promoting digital solutions.
• Establish and nurture client relationships through proactive outreach, asking questions, and understanding financial needs and channel preferences.
• Identify solutions for new and existing clients by engaging effectively with clients and knowing the bank’s consumer and business products and services, including digital options.
• Provide a consistent, optimal client experience, including greeting clients and processing basic transactions; develop partnerships with branch teams to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications; educate clients on digital products and self-service tools.
• Leverage resources and technologies to optimize the client experience with operational excellence and accuracy.
• This position requires National Mortgage Licensing System (NMLS) registration under the SAFE Act of 2008 and Regulation Z, including a criminal background and credit check. Failure to meet any NMLS requirements may result in rescission of an offer or termination of employment.

• High school diploma or equivalent
• Typically has a minimum of three to four years of job-related retail banking experience or a combination of experience and commensurate training

• Proven ability to build and foster relationships with clients through proactive outreach
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to identify a customer’s true needs while leveraging a digital-first mindset
• Demonstrated basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively
• Experience in the financial services industry is preferred

Branch East

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our benefits and total rewards consider team members’ whole selves and what may be needed to thrive in and outside work. Benefits help protect health and financial security. The following benefits are available:

• Healthcare (medical, dental, vision)
• Basic and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks, depending on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accruals

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on location. In addition to salary, U.S. Bank offers a comprehensive benefits package including incentive and recognition programs, equity stock purchase, 401(k) contribution and pension (all benefits subject to eligibility). Pay Range: $20.25 - 24.75

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. Background checks are conducted in accordance with applicable local laws, including fair chance ordinances as well as federal requirements. Some positions may be subject to FINRA, NMLS registration, Reg Z, Reg G, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and/or other federal guidelines.

Applicants must comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace safety policies.

Posting may be closed earlier due to high volume of applicants.