Client Relationship Consultant ; Banker MO

Overview

At U.S. Bank, we’re on a journey to do our best. We help customers and businesses make better financial decisions and empower communities to grow and succeed. A career with U.S. Bank offers a wide range of opportunities to discover what makes you thrive at every stage of your career.

• Build client relationships and provide counsel across multiple channels (in-person, by appointment, virtual) while adopting a digital‑first mindset.
• Build and foster relationships through proactive outreach and follow‑up, asking questions to understand financial needs and banking channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating with them.
• Maintain a working knowledge of consumer and business banking products, including digital offerings, and educate clients on available deposit, loan and service products.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications as needed.
• Proactively educate clients on emerging and self‑service digital products and services to meet their financial needs.
• Leverage available resources and technologies to optimize client experience and deliver operational excellence and accuracy.
• Maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and RegulationZ, including mandatory criminal background and credit checks. Failure to maintain mandatory registration may result in rescission of offer or termination.

• High school diploma or equivalent.
• Minimum of three to four years of job‑related retail banking experience, or a combination of experience and obligate training.

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Effective engagement and communication skills with clients.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Strong customer‑service and interpersonal skills.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify customers’ true needs while applying a digital‑first mindset.
• Basic proficiency in making appropriate recommendations that meet client needs proactively and reactively.
• Experience in the financial services industry (preferred).

If you need accommodations during any part of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks depending on salary grade and tenure)
• Up to 11 paid holidays per year
• Adoption assistance
• Sick & Safe Leave accruals (up to 80 hours per calendar year)

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.