Residential RE Loan Officer

• Originate and close residential mortgage loans that meet organizational goals and maximize profitability
• Meet and exceed performance goals, ensuring compliance with lending regulations and maintaining loan quality
• Ensure a high level of member satisfaction through the delivery of excellent service and execution of the daily operations of the Credit Union's Member Experience protocols according to established standards
• Develop and maintain self-generated referral relationships with real estate professionals and other key partners through branded marketing, events, and educational outreach
• Guide members through the loan application process with integrity and a sense of urgency
• Maintain knowledge of loan products and underwriting guidelines
• Provide consultative service to members, analyzing financial information and identifying appropriate loan solutions
• Partner with Logix Retail Banking team to deepen member relationships
• Work collaboratively with processing and underwriting teams to deliver on-time closings and member delight
• Leverage Logix business partners to identify sales opportunities and drive member engagement
• Actively leverage marketing strategies and Customer Relationship Management (CRM) tools to build a sustainable pipeline and deliver best-in-class member experience
• Develop and execute personalized marketing campaigns using CRM tools and automated workflows
• Collaborate with Marketing to deploy email campaigns, social media, and branded content
• Use digital platforms to grow presence in Logix market area

Requirements

• 4 Year / Bachelors Degree
• Minimum of 3 years of real estate lending experience in a similar capacity
• Must be an actively registered Mortgage Loan Originator with the NMLS
• Familiarity with Fannie Mae and Freddie Mac lending guidelines and knowledge of the laws, regulations, and fundamentals of residential real estate lending
• Strong knowledge of mortgage products, including conventional, FHA, VA, jumbo, and HELOC/HELOAN
• Familiarity with CRM systems, lead management, and pipeline tracking
• Experience creating and executing marketing campaigns (email, digital, events)
• Working knowledge of Encompass and Mortgage Coach, preferred
• Working knowledge of the Microsoft suite of office products

Core Competencies

Demonstrates expertise in residential mortgage lending, including knowledge of loan products and underwriting guidelines, while ensuring compliance with regulations and delivering exceptional member service. Proficient in developing marketing strategies and leveraging CRM tools to enhance member engagement and satisfaction.

Highest-signal resume keywords

• Mortgage Loan Origination
• Real Estate Lending Experience
• NMLS Registration
• Marketing Campaign Execution
• CRM Systems Familiarity

Hard Skills

• Mortgage Products Knowledge
• FHA Lending
• VA Lending
• Conventional Lending
• HELOC/HELOAN Knowledge
• Loan Underwriting Guidelines
• Financial Analysis
• Sales Opportunity Identification
• Pipeline Tracking
• Member Experience Protocols

Soft Skills

• Integrity
• Sense of Urgency
• Collaboration
• Consultative Service
• Member Satisfaction Focus

Certifications & Qualifications

• Bachelor's Degree
• Mortgage Loan Originator Registration

Industry Keywords

• Lending Regulations
• Real Estate Professionals
• Referral Relationships
• Branded Marketing
• Email Campaigns
• Digital Marketing
• Member Engagement

Tools & Technologies

• Encompass
• Mortgage Coach
• Microsoft Office Suite
• Customer Relationship Management (CRM) Tools