Bilingual Spanish Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers by fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. This role is a Personal Banker within PNC's Retail Branch organization, based in Tampa, FL at the N Dale Mabry branch (8351 N Dale Mabry Hwy, Tampa, FL 33614).

Bilingual Spanish required. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow share of wallet through a differentiated customer experience.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Maintain heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree required.

PNC offers a comprehensive range of benefits, including medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, back‑up child and elder care, adoption and surrogacy reimbursement, educational assistance, a robust wellness program with financial incentives, and paid time off such as maternity and parental leave, paid holidays, occasional absence days, vacation days, and more.

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line along with your name, job , and preferred contact method. Applicants may also call 877‑968‑7762 and say Workday. All information will be kept confidential and used only to the extent required to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and relevant act provisions.