Post Closing Coordinator I

Job Description

Redwood Credit Union is seeking a detail-oriented Post Closing Coordinator I to support our lending departments by managing post-closing documentation, member inquiries, and administrative tasks. This role ensures smooth operations and compliance across mortgage, consumer, and business loan processes.

• Sort and distribute incoming/outgoing mail and interoffice memos
• Set up and scan loan files for electronic imaging
• Print and mail mortgage disclosures per regulatory timelines
• Process incoming loan documents and checks for payoffs
• Maintain organized loan files and vault records
• Schedule delivery/pickup of loan packages
• Prepare and submit quality control audit files
• Manage office supplies and storage logs
• Process re-conveyances and demand statements

• Safeguard sensitive member information
• Research and resolve basic post-closing inquiries
• Answer calls and direct to appropriate team members
• Represent RCU professionally in all interactions

Join us and discover why you'll love working at Redwood Credit Union!

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay
  20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

• Knowledge of modern office administration techniques and methods.
• Skill in the operation of a personal computer with word processing and spreadsheet software and Internet and intranet access.
• Ability to operate Internet based loan origination software.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to effectively operate a telephone system.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships within a diverse group of people, including vendors and other Credit Union team members.
• Ability to analyze situations and recommend solutions.
• Ability and desire to work in and contribute to a team environment.

The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of one year of experience in the lending industry or related field.

Base starting range: $23.00 to $29.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.