Credit Representative

• Monitor and collect company receivables, emphasizing delinquent accounts
• Analyze customer records and correspondence to maintain accurate records and mitigate risk
• Modify credit limits, resolve disputes, and recommend and follow Corporate Credit Policies
• Coordinate credit meetings with operational departments
• Promote Cat Commercial as a resource and solution for Peterson’s customers in collaboration with Cat Financial
• Provide superior customer service
• Initiate credit collection efforts and develop customer relationships to support collections
• Develop and recommend payment solutions for delinquent customers
• Evaluate accounts and reduce or extend credit lines or place credit holds
• Monitor additional exposure on delinquent accounts and consult on marginal credit issues
• Prepare, facilitate, and distribute regular and monthly credit reports and meetings
• Manage accounts sent to collections or legal
• Determine chargebacks and write-offs of unrecoverable accounts
• Prepare and file pre-liens, stop notices, and mechanic liens; refer matters to attorneys with approval
• Recover bad debt through appropriate channels
• Reconcile assigned accounts, provide requested documents, execute credit references, and process return mail
• Maintain punctual, regular, and predictable attendance

• Associate’s Degree from a fully accredited college in Business or a closely related field, or equivalent combination of education and work experience
• Minimum of three years of directly related experience in credit collections, preferably in a heavy industrial environment
• Ability to perform each essential duty satisfactorily, safely, and in alignment with Peterson’s core values
• Ability to provide superior customer service
• Ability to analyze customer records and account activity
• Ability to manage delinquent accounts, collections, disputes, liens, chargebacks, and write-offs
• A drug screen and background check is required

Demonstrates expertise in credit collections, account management, and customer relationship development, with a strong focus on analyzing customer records and mitigating financial risk. Proficient in implementing corporate credit policies and providing superior customer service in a heavy industrial environment.

• Credit Collections Management
• Customer Relationship Development
• Account Analysis
• Dispute Resolution
• Credit Policy Implementation

• Credit Collections
• Account Management
• Risk Mitigation
• Credit Limit Modification
• Chargeback Management
• Lien Preparation
• Financial Reporting
• Delinquent Account Monitoring
• Payment Solutions Development
• Dispute Resolution

• Superior Customer Service
• Analytical Thinking
• Problem Solving
• Collaboration
• Communication

• Associate’s Degree in Business

• Heavy Industrial Environment
• Corporate Credit Policies
• Delinquent Accounts
• Collections
• Financial Risk Management