Float Loan Assistant

Job Details

Job Location:

Operations - Springfield, MO 65807

Position Type:
Full Time Job Category:
Banking At Oak Star, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at Oak Star means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Current comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

The Float Loan Assistant assists in the processing, documentation, and servicing of loans for various locations and across multiple sites. This role is essential in ensuring the smooth operation of the loan process, from loan application to approval, funding, and servicing. The Float Loan Assistant works closely with loan officers, processors, and other team members to ensure that all loan documentation is accurate, complete, and compliant with regulatory requirements.

The position requires attention to detail, strong organizational skills, and the ability to provide exceptional customer service.

• Assist in preparing loan documentation, including loan applications, promissory notes, and disclosures.
• Ensure that all required documents are accurately completed, signed, and stored.
• Review loan applications for completeness and accuracy before submission to the loan officer for further processing.
• Coordinate with borrowers and loan officers to ensure that necessary documentation (e.g., income verification, credit reports, property appraisals) is obtained and submitted.
• Input loan data into the loan management system, ensuring accuracy and completeness.
• Update loan files with relevant information, including status updates, additional documents, and payment records.
• Ensure that all loan files (both electronic and paper) are maintained in compliance with bank policies and regulatory standards.
• Track loan applications throughout the approval process, ensuring that all documentation is provided and required conditions are met.
• Coordinate the preparation and execution of loan documents during the closing process.
• Ensure timely delivery of loan funds and ensure that loan documents are filed appropriately.
• Communicate effectively with borrowers regarding required documentation, timelines, and next steps in the loan process.
• Assist with processing late payments, missed payments, and other loan servicing issues, escalating to the appropriate team members when necessary.
• Ensure that required loan disclosures are provided to borrowers in a timely manner.
• Provide general administrative support to the loan department, including filing, copying, scanning, and emailing documents.
• Assist in preparing reports on loan performance, application statuses, and other key metrics.

The Float Loan Assistant performs duties specific to the position and other functions and duties as assigned.

• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.
• Ensure the confidentiality and security of customer information, bank information, proprietary information, and sensitive information.
• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.
• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment…