Credit and Collections Analyst

Position Summary

The Credit and Collections Analyst will be responsible for the management of the daily dispute management and collections activities. This position will handle collection calls on past due accounts, interface with sales and other related departments and provide prompt and courteous follow up to client inquiries.

• Perform accounts receivable collection activities to include collection calls by phone to clients regarding past due invoices and establishing payment arrangements
• Respond to client inquiries via phone and email regarding account or billing issues
• Auditing clients’ accounts to ensure accuracy of their invoices
• Order release and holds
• Customer claim management

Strives to continuously build knowledge and skills. Maintains confidentiality. Remains open to other’s ideas and tries new things;
Shares expertise with others;
Gives and welcomes feedback;
Applies feedback to improve performance;
Contributes to building a positive team spirit;
Asks for and offers help when needed. Works with integrity and ethically. Adheres to the Company’s Policies and Procedures;
Upholds organizational values. Displays willingness to make decisions;
Exhibits sound and accurate judgment;
Supports and explains reasoning decisions;
Includes appropriate people in decision-making process;
Makes timely decisions. Measures self against standard of excellence;
Demonstrates accuracy and thoroughness;
Reacts well under pressure;
Assesses own strengths and weaknesses;
Accepts responsibility for own actions;
Treats people with respect and consideration. Meets productivity standards;
Strives to increase productivity;
Completes tasks correctly and on time;
Uses time efficiently;
Aligns work with strategic goals;
Looks for ways to improve and promote quality;
Displays orientation to profitability Observes safety and security procedures;
Uses equipment and materials properly;
Reports potentially unsafe conditions. Is consistently at work and on time;
Commits to long hours of work when necessary to reach goals.

• Ability to multi-task in a fast-paced environment
• Strong attention to detail and high accuracy level
• Computer proficiency on MS Office products and ERP/Dynamics is a Plus
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to apply tact and diplomacy
• Strong motivation and team orientation

Must have High school diploma. Minimum of 2 years of experience in accounts receivable/collections

Ability to add, subtract, divide, and multiply all units of measure, including fractions, whole numbers and decimals and percentages.

Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Exceptional organizational skills required. Ability to recognize and resolve problems quickly using sound judgment and diplomacy.

Microsoft XP, Microsoft Outlook, Word, Excel, Access, computer data processing and reporting, typing 40+ wpm.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time at a keyboard and work station.

The employee is frequently required to look at a computer screen. The employee must occasionally lift and/or move up to 20 pounds.

The work environment…