Dispatch Telecommunicator

Job Opening:
Waynesville Central Dispatch Telecommunicator

The City of Waynesville is accepting applications for a Central Dispatch Telecommunicator. This position serves as a critical link between the public and emergency services by receiving and processing emergency and non-emergency calls and dispatching police, fire, and other emergency personnel as needed. The ideal candidate is calm under pressure, detail-oriented, and committed to public service.

Position:
Dispatcher I
Status:
Full-Time (Shift Work Required)

Location:

City of Waynesville Central Dispatch

• Receive, prioritize, and process emergency and non-emergency calls for service
• Dispatch police, fire, and other emergency personnel using radio and computer-aided dispatch systems
• Obtain and accurately document critical information from callers
• Monitor radio traffic and maintain communication with field units
• Enter, update, and retrieve information from law enforcement databases
• Maintain detailed and accurate records of calls and dispatch activity
• Follow established policies, procedures, and protocols
• Work rotating shifts, including nights, weekends, and holidays
• Perform other related duties as assigned

• High school diploma or GED required
• Ability to type accurately and efficiently
• Strong verbal communication and listening skills
• Ability to remain calm and make sound decisions in stressful situations
• Ability to multitask and prioritize effectively
• Willingness to work flexible schedules, including holidays and weekends
• Must be able to pass a background check and drug screening

• Prior experience in dispatch, communications, or public safety
• Familiarity with computer-aided dispatch (CAD) systems
• Knowledge of local geography
• Emergency medical or public safety training certifications

• Competitive salary based on qualifications and experience
• Missouri Local Government Employees Retirement System (LAGERS)
• Employer Paid Health, dental, and life insurance
• Paid time off, sick leave, and holidays
• Opportunities for training and advancement

The City of Waynesville is an Equal Opportunity Employer.