Communications Officer

This posting may be used to fill positions located within Louisiana State Police. The position is shift work, rotating days and nights, including weekends and holidays. It is a dispatch position using radio to communicate with troopers and DPS officers. All radio traffic is typed into computer‑aided dispatch software (CAD) while answering phone calls from the public and other law enforcement agencies requesting assistance.

• Communicating effectively: ability to relay information correctly and appropriately to connect people and ideas.
• Focusing on customers: ability to serve the needs of those who support and/or rely on the services provided.
• Using data: ability to use relevant and valid data to inform a recommendation for action.

• Accepting direction: ability to accept and follow directions from those higher in the chain of command.
• Acting with ethics and integrity: ability to be consistent, honest, and a trustworthy steward of state resources.
• Demonstrating initiative: ability to assess information and take action independently to help the organization achieve its goals.
• Developing performance: ability to assist others in advancing their skills, knowledge, and performance levels over time.
• Displaying professionalism: ability to recognize how your actions impact the perceptions of both you and your organization.
• Following policies and procedures: ability to comply with policies and procedures of the organization as well as state civil service rules and all applicable federal and state laws.
• Learning actively: ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

• High level of multitasking and proficient typing skills.

• Biweekly salary.
• Shift differential pay: $3.20 for each hour worked outside of normal business hours (Monday through Friday, 8:00 am – 4:30 pm).
• This vacancy may be filled as a provisional or four‑year job appointment.
• No civil service test score is required.

• Six months of experience in transmitting and receiving messages by radio or in administrative services OR
• Six months of training in a business or clerical‑related curriculum in a business school or technical institute OR
• Fifteen semester hours of college training.

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re‑certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.

Entry.

Direct from a Communications Officer Supervisor or higher‑level personnel.

None.

Statewide.

Differs from Communications Officer 2 by the absence of experienced‑level duties.

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries.
• Alert the nearest officer/agent, dispatch to location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update desk log during communications.

The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information on employment‑related resources available for those with disabilities, refer to the Louisiana Employment Resource Guide.