Social Services Analyst ; LDH

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 1–3, you’ll interpret and apply complex federal, state, and local regulations while guiding clients through program requirements and available resources. You’ll conduct in-depth client interviews to assess work history, education, abilities, and goals, then serve as a case manager—documenting findings, coordinating services, and developing solutions that support successful participation.

This role is ideal for professionals who enjoy problem-solving, client engagement, and using policy knowledge to create positive, real-world outcomes.

An ideal candidate should possess the following competencies:

• Accepting Direction:
  The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively:
  The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability:
  The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Vacancies are available statewide across the following Regions. Each Region includes parishes.

• REGION 1:
  Jefferson, Orleans
• REGION 2:
  Ascension, East Baton Rouge, Iberville
• REGION 3:
  St. John, Terrebonne
• REGION 4:
  Acadia, Iberia, Lafayette, St. Landry
• REGION 5:
  Allen, Beauregard, Calcasieu
• REGION 6:
  Avoyelles, Rapides, Winn
• REGION 7:
  Caddo, Claiborne, Desoto, Natchitoches, Red River, Webster
• REGION 8:
  Franklin, Lincoln, Madison, Morehouse, Ouachita, West Carroll
• REGION 9:
  Livingston, St. Tammany, Tangipahoa, Washington

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

the official job specifications for this role, as defined by the State Civil Service, can be found here.

• Determine Eligibility for Economic Stability Programs Determine initial and ongoing eligibility for Economic Services (ES) programs by gathering, analyzing, and documenting client information; interpret and apply complex federal, state, and local laws, regulations, and agency policies while maintaining a reduced caseload compared to lower-level SSAs.
• Provide Quality Customer Service and Program Guidance Assess customer needs, explain program rules and procedures, make appropriate referrals, and deliver services respectfully, consistently, and without bias, while demonstrating cultural sensitivity.
• Manage and Document Caseloads and Case Activity Manage assigned caseloads by completing required forms, recording findings, documenting case activity and correspondence, and monitoring case development to ensure accuracy, timeliness, and compliance.
• Serve as Lead Analyst and Mentor Train, mentor, and provide technical assistance to new and lower-level SSAs and support staff; interpret program policies, review cases for accuracy, and assist with corrective actions and performance development.
• Support Supervisory and Operational Functions Assist the supervisor in evaluating program processes, completing reports, reassigning caseloads to balance workload, responding to urgent State Office requests, and performing functional supervisory duties in the supervisor’s absence.
• Ensure Quality Control and Compliance Review statistical samples of cases for completeness and accuracy, monitor quality control findings, assist in developing corrective procedures, and ensure compliance with state and federal rules, regulations, and policies.
• Provide Training, Representation, and Community Engagement Conduct policy training for staff, represent…