Licensing Manager

The Licensing Manager is responsible for ensuring that the Licensing Department implements and follows the licensing policies and procedures as required by PGC Regulations, National Indian Gaming Commission (NIGC) requirements, Pala’s Compact with the State of California, and Departmental policies and procedures (hereinafter referred to as Regulations).

• Ensures that the Licensing Department complies with all Regulations.
• Ensures that Licensing staff are properly trained in their job duties and monitors same to ensure that staff adheres to approved Regulations and the timely completion of work.
• Oversees the Licensing staff in their duties of conducting interviews, background investigations, and finger-printing with applicants as required by Regulations. When necessary performs all of the aforementioned duties.
• Ensures that the Licensing Department receives and maintains confidential criminal history reports as required by Regulations.
• Ensures that the licensing data base is kept accurate and up to date.
• Reviews applications (based on professional and technical knowledge) for recommendation to the Commissioners, on an applicants’ suitability for licensure.
• Responsible for the Licensing Department’s timely filing of all reports and documentation required by Regulations.
• Responsible for developing and maintaining Licensing Department’s policies and procedures.
• Analyzes procedures performed by staff and makes recommendations to the Commissioners/Executive Director on proper procedures or changes to established procedures for the Licensing Department.
• Attends licensing hearings/revocations and presents information to the Commissioners regarding the Licensee.
• Interacts with regulatory and law enforcement agencies regarding the licensing of applicants at Pala Casino Spa and Resort.
• Interacts with Casino Management regarding the licensing of applicants.
• Interacts with Executive Committee, Commissioners, PGC Staff, and Legal Counsel.
• Able to work effectively with PGC staff and casino employees.
• Maintains commission files and records according to prescribed Regulations.
• Evaluates staff, including self, for training requirements and makes recommendations to the Executive Director regarding same.
• Responsible for scheduling of staff.
• Ability to interact with all levels of personnel and the public.
• Must be able to present a professional attitude and demeanor when dealing with the public and gaming personnel.
• Ability to understand and adhere to confidentiality policy.
• Ability to work independently.
• Ability to multi-task and work in a fast-paced setting.
• Other duties as assigned.

• The Licensing Manager is responsible for the supervision of all employees engaged in the licensing process (Licensing Department).

• The Licensing Manager must be knowledgeable of Federal and State Regulations for licensing an applicant and have the ability to learn and comprehend Regulations as they relate to licensing.
• Ability to read and write the English language. Bilingual Spanish preferred.
• Able to work effectively with PGC staff and casino employees.
• Gaming experience preferred.
• Knowledge of the California Penal Codes
• Proficient in office computer software applications (word processing, spreadsheet, and database).

• Associate degree (A.A.) or equivalent from a two-year college or technical school; or two years related experience and/or training in licensing/law enforcement; or equivalent combination of education and experience.

• Ability to read and interpret documents such as safety rules or procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before groups of employees.