Patient Service Representative; Phones – West County​/Chesterfield

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider—it's a place where medicine is a calling and not just a profession.

It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

Esse Health is currently seeking a full-time Patient Service Representative for our West County Internal Medicine office located at 1585 Woodlake Drive in Chesterfield!

• Full-time opening
• Monday – Friday
• No nights, weekends or holidays
• Outpatient clinical practice

• Answer incoming calls for the office
• Ask pertinent questions related to patient symptoms and relay this information to the provider

• The Patient Service Representative must project a positive and professional image over the phone, and in all interactions with patients and coworkers.
• The Patient Service Representative will possess the ability to multi-task and stay organized.
• The Patient Service Representative will be driven by a strong desire to delivery quality customer service.
• Formal training which will probably be indicated by a high school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• PC/Windows proficiency.
• Willingness to assign high priority to patient comfort and satisfaction.
• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

• Physician-led, supportive practice environment
• Benefits the first of the month following your hire date
  • Available benefits:
    Medical, Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Tuition reimbursementl
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EOE