Patient Service Representative - Family Medicine

Additional Information About The Role

Come join our team as a full‑time Patient Service Representative with BJC Medical Group in Family Medicine located in Creve Coeur. This is a rare opportunity to join a great team!

• Day Shift
• Outpatient
• 40 hours per week
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS

BJC Medical Group is the multi‑specialty physician‑led organization of BJC Health Care and includes over 600 doctors and advanced practice providers who are affiliated with top‑ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid‑Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well‑being of the communities we serve.

The Patient Services Representative acts as the initial point of contact for front office activity and helps direct the patient flow process at the physician office. This position performs patient check‑ins and appointment scheduling, maintains patient financial records, and may serve as a switchboard operator as needed.

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including the assignment of diagnostic codes and the entering of all physician and clinic‑related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

• High School Diploma or GED

• 2–5 years

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance
  * paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our benefits summary.

Not all benefits apply to all jobs.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer