Patient Financial Specialist

Location: Lake Spring

Description

:
• Job Summary
◦ Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations.

Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs.

Adhere to HIPAA privacy guidelines when handling patient medical information.

• Job Requirements
◦ Education
▪

Required:

High School diploma or equivalent
◦ Experience
▪ Preferred: 1 year business office experience
◦ Skills
▪ Excellent communication skills:
Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
▪ Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
▪ Attention to detail: accuracy in date entry and handling sensitive patient information.
▪ Problem-solving

Skills:

Ability to identify and resolve billing issues efficiently
▪ Basic computer proficiency: familiarity with billing software and navigating electronic health records

◦ Licensure/Certification /Registration
▪ N/A

Education:

▪

Required:

High School Diploma or Equivalent

Experience:

▪ Preferred: 2 years customer service or prior experience with third party payers

Skills:

▪ Understanding of medical terminology ▪ Excellent verbal and written communication skills ▪ Organized and attentive to detail

Licensure/Certification /Registration: ▪ N/A