Coordinator of Eye Care Services

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. Western

U is more than the practice of medicine. We are defined by character and culture.

At Western

U, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of Western

U. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Coordinator of Eye Care Services

S00760

Staff

Full‑time

California

2017‑Eye Care Institute‑ ECI LA

To support the delivery of patient care services and clinical education through the management of the optical services, optometric assisting, and billing in the Western

U Eye Care Institute (ECI).

• Proficient computer skills necessary to create documents, spreadsheets, tables, and/or forms in Word, Excel, PowerPoint, Acrobat Professional, EMR/EHR software programs and any other software programs as required by the position with the ability to learn various software programs used within the College of Optometry and Eye Care Institute.
• Excellent verbal and written communication skills. Ability to interact well with patients, staff, students, faculty, administration, and outside constituents in a highly responsive manner. Must be culturally sensitive and maintain confidentiality.
• Must be effective at prioritizing and completing complex and time sensitive tasks.
• Knowledge of optical services and optical business practices.
• Knowledge of proper and safe handling and use of equipment and instruments used in an optometric office.
• Mathematical ability to add, subtract, divide, multiply, calculate percentages.
• Must be a self‑assured, experienced leader who is able to interact with senior executives, anticipate potential problems, and initiate solutions. Must be able to manage a crisis with upset customers or calm a faculty member, doctor, staff member, or student.
• Must be able to multi‑task in a fast‑paced environment and be flexible with job assignments.
• Basic knowledge of optical services and optical business practices. Ability to manage business aspects of an optical service and ability to provide direct patient care for optical services.
• Level of familiarity with optical service terminology and optometric patient care terminology.

• Education:
  
  Graduate Equivalency Diploma or High School Diploma required.
• Experience:
  
  Three to five years’ experience in an optometric clinical practice or institutional setting or any combination of education, training or experience that provides the required knowledge, skills and abilities.

• Certified optician or paraoptometric technician preferred.
• Bilingual (English/Spanish) highly preferred.

• Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing. Assists and triages patients with any concerns with ophthalmic materials. Provides basic frame repairs.
• Assists patients in the selection of ophthalmic materials, performs all necessary measurements, completes all ordering, and inputs necessary information into the EHR system.
• Verifies accuracy of ophthalmic materials when received from the optical laboratory, assures timely notification of receipt of materials to patients and dispenses and adjusts ophthalmic materials to patients.
• Implements the business aspects of the…