Referral Coordinator

Overview

Find your calling at Mercy! Receives referral/authorization via fax, email or verbal. Reviews patient benefits for referral/authorization process. Initiates call to physician offices or payer to complete referral process. Provides updates to patients/offices regarding referral/authorization status.

Mercy Clinic Neurosurgery, Springfield, Missouri, FULL TIME

Education: High school education or equivalent

Experience: Medical office experience preferred

Other:

• Office operations and computer literacy.
• Additional languages preferred but not required.
• Must possess good organizational and communication skills

• Initiates referral process in a timely manner.
• Establishes a good rapport with clinics, coworkers and patients.
• Obtains and communicates appropriate information from providers and nursing staff.
• Maintains an excellent relationship with clinics and coworkers (integrated and non-integrated clinics).
• Reviews referrals generated by clinics to assure all information is accurate and complete. Updates as necessary.
• Documents all interactions as appropriate.
• Assists with training/support of clinic coworkers.
• Identifies areas of opportunity indicating the need for additional training.
• Contacts the patient regarding the referral status in a timely and compassionate manner.
• Responds to patient inquiries in a timely manner.
• Reviews and understands referral status reports.
• Can identify areas in need of improvement and provide detailed explanation and problem-solving solutions.
• Maintains strictest confidentiality. Has an understanding of HIPPA regulations.
• Represents Mercy at public and professional meetings and conferences as requested.
• Performs other duties as assigned.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.