Consumer Services Coordinator - Bilingual; SP

About NLACRC

North Los Angeles County Regional Center “NLACRC” is a private, non‑profit agency contracted with the State of California, Department of Developmental Services to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974, serving individuals across the lifespan from infants and toddlers to aging adults.

Department: Consumer Services – AV – School Age 5

Supervision: Receives supervision from Consumer Services Supervisors/Managers.

Job Summary: Provides information, advocacy, and service arrangement for consumers and families.

• Participation in the development of program plans for individuals; monitoring, evaluating and revising these plans as necessary.
• Identify and coordinate services for individuals and their families.
• Document and complete forms and reports in accordance with regulations and NLACRC policies and procedures.
• Act as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfortable working in underserved and non‑traditional office settings to meet community needs.
• Rotate officer‑of‑the‑day duties with other Service Coordinators; assist coworkers with special projects and unique situations; provide case coverage as needed; provide emergency on‑call services when required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person‑centered planning; knowledge of intellectual and developmental disabilities; good organizational skills; ability to work independently and cooperatively as part of an interdisciplinary team; excellent verbal and written communication; proficiency with MS Word and MS Outlook.

Service coordination is a community‑based position that requires meeting with individuals served and their families in homes, community or our office location. Must work independently and have frequent telephone, virtual, and out‑of‑office meetings. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required depending on position.

We offer employees a variety of health and dental plans, pre‑tax flexible spending accounts, no‑cost life, disability, vision insurance, retirement plans, and more.

• Health Insurance – NLACRC pays the full cost of coverage for certain medical plans for employee only.
• Dental Insurance – NLACRC pays the full cost of the dental DMO Plan; offers dental PPO plan with a low employee monthly contribution.
• Pre‑Tax Flexible Spending Account for eligible health care expenses.
• Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost life, accidental death & disability, long term disability insurance.
• No cost vision plan.
• Retirement plan – member of CalPERS.
• Deferred compensation plans – 457 and 403(b).
• Public Service Loan Forgiveness program participation.
• Paid Time Off – eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, sabbatical time.
• Holidays – 12 paid holidays.
• Most positions offered a hybrid – remote option.

Benefit costs are pro‑rated for part‑time employees.

NLACRC values the professional development of staff. There are a variety of career paths for entry‑level management positions for those seeking leadership opportunities in the social services field.

At NLACRC, we value and celebrate diversity. In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

This position is non‑exempt. Regular salary: $26.86 – $37.96 per hour, plus $69.24 per bi‑weekly pay period for bilingual services. Starting salary typically between $26.86 and $29.65 of the range, depending on internal equity and experience.

NLACRC is an equal opportunity employer. NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.