Patient Services Coordinator - Vital Tears

Join the team that's redefining eye care!

Location:

Hybrid/In-Office - Kansas City, MO
Full-Time | Monday-Friday | 10:30 AM-7:00 PM

Ready to make a real difference every day? As a Eye Care Solutions Coordinator you'll be the first point of contact for patients, playing a vital role in our mission to Save Lives by Saving Sight!

Bring your customer service excellence and organizational skills to a team that values collaboration and compassion!

Our Purpose & Passion

• Make a Real Difference: Help improve eye health and restore vision through innovative biologic tear solutions.
• Purpose-Driven Work: Every role enhances life for patients with dry eye disease.
• Innovation in Healthcare: Work at the intersection of science, compassion, and technology in a rapidly growing field.

Benefits That Go Beyond

• Competitive Pay and performance-based incentives.
• Free health insurance, fully paid by us – so you can focus on what matters.
• Enjoy generous paid time off and a hybrid environment that provides work-life balance.
• Be celebrated for your impact with meaningful rewards and opportunities to advance your career.

What Your Day Looks Like

• Be the first friendly voice patients hear—welcome and guide them through their care journey.
• Call patients with updates on their medical orders and walk them through next steps.
• Help patients stay on track by following up on expiring prescriptions or treatments.
• Build trust through thoughtful follow-ups and second-touch calls.
• Collaborate with your call center teammates to deliver seamless, patient-first support.

Why You Are A Great Fit

• You're a great communicator who listens first and speaks with empathy.
• You can juggle tasks like a pro and stay cool when priorities shift.
• You're comfortable in a fast-moving, structured medical call center environment.