Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist Marina Del Ray, California Job Description

When patients enter our center we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.

• Center
  
  Location:
  
  4640 Admiralty Way, Marina del Rey, CA
• Type of Employment:
  Part Time
• Hours:
  
  Weekdays, early mornings, 7AM to Noon Daily
• Compensation: $21.00 - $23.00/hour based on experience

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.

We are actively seeking candidates who are adaptable and flexible, patient‑centric, exceptional communicators, detail‑oriented and team players.

In this role, typical responsibilities include the following:

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• 1 Year of Medical Office Experience
• 1 Year of Front Desk Experience

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including
  10-key) throughout a work day/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans