Community Health Worker - Field

Location: Louisiana

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Business Overview:

The mission of Aetna Better Health of LA (ABHLA) is to build a healthier world through better health, better care, and lower costs. We have embraced the quintuple aim as our guiding framework that integrates population health, equity, cost reduction, patient experience, and care team wellbeing into everything we do. We are leading the change by challenging the status quo with new technologies, VBP models, innovation, and integration of behavioral and physical health;

and attracting and inspiring our local team by unlocking the power of our people to transform health care.

Position Summary:

This is a full-time field worker opportunity in LA. Qualified candidates must reside in the state of Louisiana.

Community Health Care Workers (CHW) serve the community as a bridge between the member (community) and the healthcare system (providers) through outreach and education. By providing these services, CHW's help Aetna members attain and maintain better health outcomes, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.

This position require in-state travel 60-75% of the time.

Fundamental Components:

Conduct home visits with Aetna members with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the member's culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations.

Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting member's health and treatment plan through various communication channels.

Build and maintain positive working relationships with the Aetna members, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds.

Work to reduce cultural and socio-economic barriers between clients and institutions.

Assist with care plan implementation and Aetna member education during in-home visits, help develop care management strategies, and work with team members to provide linkages for the various health and social needs of members.

Assist members to identify socio- economic issues that affect their overall health and develop health/social management plans and goals.

Identify gaps and opportunities to strengthen systems of care within the member's community and assists members in utilizing community services, including scheduling appointments with social services agencies, (including transportation vendors), and assisting with completion of applications for eligible programs.

Assist with patient medication adherence by: instructing the member on current medication list, reviewing medications with member and assist in obtaining refills.

Teach disease self-management (i.e., nutrition, symptom tracking and reporting).Accompany members to appointments as needed.

Enter and maintain member records in electronic health record system, compile reports and complete other program documentation in a timely manner (e.g., progress notes, letters), and other administrative responsibilities as needed.

Travel extensively to client homes, community locations, various agencies, and other outreach destinations

Required Qualifications High school diploma or equivalent required.

Must reside in LA and within the assigned region.

If not CHW certified at time of hire, must successfully complete a Certified Community Health Worker /Promotora certification program as recognized by the State of Louisiana within 12 months of start date.

Ability to travel 60-75% of the time. Must have access to reliable transportation.
3-5 years' relevant work experience1-2 years' experience providing clinical support services.
1 year of community outreach experience and knowledge of LA community resources1 years experience working with clients with clinical needs (physical and/or behavioral health)

Demonstrated proficiency with a personal computer, keyboard navigation, and MS Office Suite applications (i.e., MS Teams, Outlook, Word, Excel, and other Electronic Health Record Systems)
Ability to meet all requirements set forth by local state (i.e., first aid, CPR, TB screen, etc.).Flexibility to work outside of core business hours Monday-Friday, 8am-5pm, to meet member needs.

Preferred Qualifications Experience in community/outpatient setting preferred.

Preferred skills:
Mental Health First Aid, Trauma Informed Care, HIPPA,…