Customer Relationship Liaison

Location: California

## Customer Relationship Liaison Apply locations:
CA VAN NUYStime type:
Full time posted on:
Posted 3 Days Agojob requisition :
REQ 26 31713

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To LifeTM.
** JOB SUMMARY
** This role maintains relationships and favorable contacts with current accounts.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Acts as a single point of contact for a specific account.
* Handles customer needs and complaints in a timely manner.
* Consult with clients and referral sources on products and necessary equipment.
* Obtains all documentation to be scanned and batched at the Branch
* Manages all follow-up functions with the account, post set-up.
* Oversight of all transactions coming from a specific account, including all referrals.
* Obtains all needed documentation for orders to be entered into the system
* Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling
* Assess patient needs and promotes company products/services at office visits
* Resolves issues by identifying problems and coordinating appropriate solutions.
* Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
* Assists medical groups and/or other provider groups regarding products and services available under the contract.
* Assists in the utilization process as well as transitioning members for capitation switch outs.
* Coordinates with physicians and medical groups.
* Identifies and develops strategic relationships within the institution that will enhance patient care.
* Participates in the institution’s quality assurance/performance improvement initiatives as requested.
* Perform timely follow up on renewal authorizations to maintain reimbursement
* Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.
** OTHER DUTIES
*** Performs other duties as required.
** SUPERVISORY RESPONSIBILITIES**
* ** N/A
** MINIMUM REQUIRED QUALIFICATIONS
** Education and/or Experience
*** High School diploma required
* At least 2 years of related experience
** Certificates, Licenses, Registrations or Professional Designations**
* ** N/A
**** SKILLS, KNOWLEDGE AND ABILITIES
*** Business Acumen
* Problem Solving/Analysis
* Communication Proficiency
* Personal Effectiveness/Credibility
** Computer Skills
*** Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
** Language Skills
*** English (reading, writing, verbal)
** Mathematical Skills
*** Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
** Other Skills
** xxx
* * PHYSICAL DEMANDS
** While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile (if applicable).
** WORK ENVIRONMENT
** While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
** The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**** Teammate…