Patient Services Coordinator

Job Title

Patient Services Coordinator

The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.

• Manage all faxes including uploading to patient database and assigning to the correct Care Team member.
• Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation.
• Maintain confidentiality and integrity of protected health information; follow HIPAA security policies and procedures.
• First point of contact to triage inbound phone calls.
• Complete data entry tasks; enter and set up new patients in the database.
• Compile new patient packets and mail out in a timely manner.
• Complete clerical duties including photocopying, faxing, mailing and filing.
• Provide special project support as necessary.
• Assign follow ups to the appropriate team members.
• Act as a backup to the receptionist.
• All other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED and 1 year experience.
• Administrative experience using computer based applications such as Microsoft Word, Excel and PowerPoint.
• Strong communication, problem solving, and customer service skills.
• Ability to adapt and successfully handle unexpected situations.
• Ability to obtain Missouri Pharmacy Technician registration.

Preferred Qualifications:

• Customer Service, phone and clerical experience.

This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grab; occasionally required to lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch;

push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions;

and think analytically. This job operates in a professional office environment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location (to account for comparative cost of living).

More information about EVERSANA’s benefits package can be found at  EVERSANA reserves the right to modify this base salary range and benefits at any time.

We are an Equal Opportunity Employer. All employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process.

If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].