Client Engagement Specialist

Client Engagement Specialist

Schedule: Monday-Friday, 10:00 AM - 8:00 PM

Help clients stay engaged in treatment, navigate challenges, and build a strong foundation for lasting recovery.

The Client Engagement Specialist plays a key role in promoting client engagement, retention, and success throughout the treatment process. This individual builds strong relationships with clients, provides support during challenging moments, and helps foster a positive treatment experience.

• Build meaningful relationships with clients to increase treatment engagement, motivation, and retention.
• Provide crisis intervention and de-escalation support to clients who may be at risk of leaving treatment against medical advice (AMA).
• Serve as a trusted resource and advocate for clients throughout their treatment journey.
• Collaborate with clinical and support staff to identify and address barriers to treatment participation.
• Train, support, and guide client support staff in effective engagement strategies, crisis intervention, and safe client supervision.
• Occasionally facilitate groups to remain connected to client needs and treatment community dynamics.
• Record all client interactions, reports, observations, and interventions in client charts.
• Promote a safe, supportive, and recovery-focused environment for all clients.

• High School Diploma or GED required.
• 1+ year of experience in addiction treatment, behavioral health, case management, recovery support, or a similar client-facing role preferred.
• Experience as a Recovery Coach, Peer Support Specialist, Behavioral Health Technician, Case Manager, or related role is highly desirable.
• Strong interpersonal skills with the ability to build trust and engage clients in treatment.
• Ability to manage difficult situations and provide crisis intervention when needed.
• Strong communication and documentation skills.
• Proficiency with Microsoft 365 programs.
• If in recovery, a minimum of one year of sustained sobriety is required.

The ideal candidate is energetic, approachable, and passionate about recovery. They excel at building trust with clients, remain calm under pressure, and are committed to helping individuals stay engaged in treatment and achieve lasting success.

In addition to generous PTO and competitive compensation, eligible employees receive:

• 401(k) with 100% employer match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Critical Illness Coverage
• Hospital Indemnity Coverage
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Employer-Paid Life and AD&D Insurance
• Life Time Benefit Term Insurance with Long-Term Care
• Legal Coverage
• Pet Insurance
• Identity Theft Protection
• Employer-Paid Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Dependent Care FSA (DCFSA)

Avenues Extended Care is an intensive outpatient facility offering outpatient clinical drug and alcohol rehabilitation services. With a robust yet flexible schedule of individual and group therapies, medication-assisted treatment, and holistic programming, Avenues Extended Care provides continued support for individuals transitioning from higher levels of care back into daily life.

Our skilled and compassionate team creates a safe, welcoming environment where clients can strengthen their recovery skills, build confidence, and maintain long‑term success.