Billing Manager

ONLY ONE POSITION OPEN IN RICHLAND, MO, BUT POSTED IN OTHER LOCATIONS FOR OPPORTUNITY

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Seek to understand and meet the needs of the customer through respectful, courteous and caring interactions with patients, families and other health professionals. Maintain strong and positive relationships with key clinic contacts including external vendors, insurance plan representatives and peer contacts in other community clinics.
• Know, understand and adhere to organizational policy related to the patient’s rights for confidential care. Maintain strict confidentiality standards regarding patient financial information and promote and enforce strict confidentiality standards for billing department staff.
• Actively participate and work positively, flexibly and cooperatively in a team effort to accomplish the goals of the organization.
• Demonstrate effective, culturally sensitive communication skills and effectively communicate verbally and in writing with a variety of people.
• Recruit, train, and supervise business office staff in comprehensive operations of the medical billing and collections function. Evaluate staff performance and provide appropriate feedback and training as required.
• Oversee billing functions including correct coding, charge entry, claims processing and collections.
• Establish efficient processes for multi-site/program claims processing; work collaboratively with department managers, physicians and other staff to establish new/changing programs, or identify and resolve billing related issues.
• Manage technical operations of billing system, including database maintenance, generation of reports, filing/resolution of claims, issuance of patient statements, and processing of payments.
• Assist in developing operating policies and procedures for the department in conjunction with the Chief Financial Officer; develop and execute an organization-wide accounts receivable management plan.
• Establish goals with measurable objectives for timely accurate filing of claims according to payer standards and reimbursement regulations.
• Develop and enforce credit and collection policies consistent with program and grant requirements; maintain system on ongoing review of open personal accounts receivable that minimizes bad debt and promotes use of the sliding fee program for eligible patients.
• Analyze and report trends impacting accounts receivable, and take appropriate action to address issues.
• Keep abreast of current billing regulations and compliance requirements.
• Participate in the development and monitoring of the annual department budget.
• Establish and maintain effective working relationships with key health plan/insurance contacts and the billing system vendor/centralized support staff.
• Conduct regular and ongoing coding education, auditing and training; participate in/lead initiatives to improve billing and collection processes.

• Conduct regular meetings with staff to ensure compliance with established practices; implement new policies, and keep staff abreast of changes.
• Promote a customer service focus/philosophy for billing and collection functions.
• Maintain professional affiliations and attend meetings that contribute to effective billing systems and business office functioning. Participate as appropriate with Neighborhood Health Care Network activities related to billing and systems practices.
• Participate in the development of financial and operational reports which promote complete and accurate information for clinic services.
• Performs other related duties as assigned.

• Ability to handle confidential material, in compliance with HIPAA Legislation.
• Skill in exercising initiative, judgment, discretion, and decision-making.
• Ability to operate a computer keyboard, copy machine and other office equipment with moderate speed and high accuracy.
• Strong written and verbal skills in person and telephone etiquette in problem‑solving situations.
• Eyesight correctable to read numbers, policies and computer printouts or terminal.
• Hearing correctable to within normal range for telephone use and…