Claims Analyst or (Senior) Claims & Patient Safety Specialist

Are you ready to make a real difference in healthcare? MIEC is searching for a dynamic claims professional to join our passionate team and play a pivotal role in protecting medical professionals and advancing patient safety. Depending on your experience, you may be considered for one of three levels:
Claims Analyst, Claims and Patient Safety Specialist, or Senior Claims and Patient Safety Specialist. In each role, you’ll be at the heart of our mission—opening, investigating, managing, and resolving incident and claim files for our valued policyholders, with expanded patient safety, risk management, and senior-level leadership responsibilities at the Specialist and Senior Specialist levels.

But that’s just the beginning! As an Analyst or Specialist in our Claims Department, you’ll go beyond claims management, partnering directly with groups and individual policyholders to deliver innovative Patient Safety & Risk Management services. You’ll help shape safer healthcare environments, drive impactful change, and become a trusted advisor to those who count on us most. Join MIEC and be part of a team that’s redefining excellence in claims and patient safety—where your expertise, initiative, and commitment truly matter.

Get a sneak peek into MIEC’s mission-driven, collaborative culture by following this link.

This position is remote, with a preference for candidates located in Southern California or adjacent states, with limited travel to our main office in Oakland, CA. This position requires some travel from time to time, including overnight stays.

The hiring salary range of $73,050 to $156,958 will be based on role, experience, and location. Priority will be given to candidates in Southern California, but see hiring ranges below for all locations:

• San Francisco Bay Area and Hawaii: $84,519 to $112,691
• All other locations: $73,050 to $97,400

• San Francisco Bay Area and Hawaii: $112,113 to $149,484
• All other locations: $96,900 to $129,200

• San Francisco Bay Area and Hawaii: $117,719 to $156,958
• All other locations: $101,745 to $135,660

MIEC offers competitive compensation, commensurate with experience and a comprehensive benefits package.

MIEC is an EEO employer; we enjoy diversity in our staff, policyholders and business partners.

• 401(K) + Pension Plan
• Health Insurance
• Vision and Dental Insurance
• Generous Paid Time Off Plans

Whether hired as a Claims Analyst
, a Claims & Patient Safety Specialist
, or a Senior Claims & Patient Safety Specialist
, your primary duties will be in Claims, where you will:

• Respond to first notice of potential claims from policyholders and handle advice calls, gathering preliminary information and providing appropriate advice for action.
• Collaborate with the Claims team to identify and evaluate insurance coverage issues, and to develop, prepare and implement appropriate negotiation/case resolution strategies.
• Obtain and review records, interrogatories, depositions, consultant reports, and attorney reports; coordinate discovery with defense counsel; monitor file status, reserves, legal landmarks and billings.
• Prepare documentation, reports, and correspondence with policyholders, claimants and attorneys.
• Submit incident, claim and suit files for opening; manage and close files in a timely manner.
• Exercise strong judgment in settling cases within authority and develop indemnity and expense reserve recommendations above defined authority level.
• Study trends and current developments within the medical malpractice industry in the states in which MIEC operates, and nationally. Proactively share information within the department about the trends and current developments, including relevant court cases.
• Participate in seminars, trainings, meetings, and Board meetings, when requested.

• Collaborate with MIEC’s Patient Safety & Risk Management (PSRM) staff to provide specialized internal and external services addressing existing member…