Service Coordinator

Service Coordinator

Service coordinators help people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday community life. They help people with developmental disabilities and their families identify and obtain needed services and supports. They also advocate for, monitor, and evaluate services along with the individuals, their families, or guardians.

• Manages a caseload of varying ages, disabilities, and case complexity to improve the quality of support and services by establishing strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the person in meeting those needs.
• Develops community relationships and support systems and if appropriate, links resources by matching the unique support needs of individuals and families (identified in the plan) with resources in the community. Linking may involve researching existing resources, developing new resources, making referrals to collaborating agencies with information and follow-up support, preparing Utilization Review requests, service authorizations, and coordinating federal, state, county, and community programs to achieve necessary supports.
• Ensures quality enhancement by monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process. Monitoring occurs via phone or email contact as well as through in person meetings. In person meetings are completed Monthly, Quarterly, and Annually. These meetings can occur in a variety of settings including but not limited to individual's homes, Day Programs, community settings, an office setting, group homes, and/or residential settings.
  
  If there are findings from the monitoring, reporting processes will be followed including protocols for mandated reporting in the case of suspicion of abuse and neglect situations.
• Make certain documentation is completed via written case note documentation for all activities for each individual within three business days of TCM activity, maintaining a minimum of 120 TCM billable hours per month.
• Provides the most up-to-date information to people we support by participating in knowledge enrichment such as completing all training as assigned, continuing one's education and attending conferences and seminars.
• Creates team unity by accepting and willingly carrying out special assignments or duties.

Skills and abilities

include the ability to work with a variety of professionals from a range of disciplines to integrate their evaluations into the client's individual support plan as needed, communicate orally and in writing in an effective, appropriate, and clear manner, utilize multiple computer formats, work in a professional manner with people of economically and culturally diverse backgrounds, complete work within the specified timelines, in an accurate manner, and the ability to return calls and emails within one business day, effectively set and communicate timelines and follow established timelines while maintaining adaptability for unforeseen changes and circumstances or needs, work independently and be resourceful while asking for assistance when necessary, apply mathematical skills and concepts with regards to understanding, reviewing, creating, and maintaining budgets in accordance with the needs of the individual served, exercise discretion regarding confidential information, advocate for the rights of the individuals served, and facilitate and lead an ISP team.

• Accurate listening
• Conceptual thinking
• Give/receive constructive criticism
• Handling stress well
• Leading others
• Monitoring others
• Personal accountability
• Proactive thinking
• Being able to relate to others
• Realistic goal setting for others
• Respect for policies
• Results-orientated thinking
• Self-confidence
• Problem-solving
• Attention to detail
• Organizational skills
• Time Management skills
• Adaptability
• Persistence
• Long range planning
• Practical thinking
• Express empathy
• Remaining unbiased
• Role awareness

Qualifications include a Bachelor's degree from an accredited college or university or Registered Nurse license, reliable transportation and an acceptable driving record, a valid driver's license, proof of personal, valid vehicle insurance, and access to reliable internet for telecommuting employees. Preferred experience includes working with individuals with intellectual and/or developmental disabilities in a community-based setting, experience with a variety of case management and documentation applications, experience as a member of a multi-disciplinary team in the areas assessing, developing, or implementing individual person-centered plans, and experience in utilizing the Microsoft Office Suite.