Lead Care Manager

Role & Qualifications Overview — Enhanced Care Management (ECM)

Employment Type: Part-Time with Pathway to Full-Time |
Benefits: Available upon Full-Time transition |
Organization: Growing Non-Profit

Join a mission-driven team making a real difference in maternal mental health, community wellness, and the lives of families who need it most.

• Be part of a growing organization — Kalaya’s Destiny is rapidly expanding its impact across communities, and the people who join us now will grow into the leaders who shape our future.
• Part-time to full-time pathway — All positions start part-time, giving you the flexibility to transition into the role at your own pace. As the organization grows, so does your opportunity to step into a full-time position.
• Full-time benefits package — Upon transitioning to full-time status, team members receive a comprehensive benefits package including health insurance, paid time off (PTO), and additional organizational benefits.
• Meaningful, community-centered work — Every day you will directly impact the lives of mothers, children, and families navigating complex health and social challenges.
• Training & professional development — We invest in you. All team members receive thorough onboarding, HIPAA training, care management tools, and ongoing professional development opportunities.
• Supportive team culture — Work alongside a passionate, collaborative team that is committed to your success and the success of the communities we serve.

Under the direction of the ECM Program Manager/Supervisor and/or Clinical Consultant, the Lead Care Manager (LCM) provides direct service and coordinates care management as part of a “Care Team” for the Enhanced Care Management Program. The LCM oversees specific cases, coordinates health care benefits, provides education, and facilitates client access to care in a timely, cost-effective manner. The LCM collaborates with clients, caregivers/family, and other providers to promote wellness, recovery, independence, resilience, and empowerment — serving as an advocate for clients and a liaison with community health and social service providers.

• Reports to: ECM Program Manager/Supervisor and Clinical Consultant
• Location: Hybrid — office and field (home visits, community-based locations, telehealth)
• Hours: Flexible, including occasional pre/post business-hours and weekend coverage as needed by members
• Service area: Los Angeles, Orange, Riverside, and San Bernardino Counties

• Assess client needs across physical health, mental health, substance use, oral health, trauma-informed care, social supports, housing, vocational/employment, and wellness
• Develop and oversee implementation of the Individual Care Plan / Health Action Plan
• Deliver services where the client lives, seeks care, or finds most accessible (office, telehealth, or field-based)
• Connect clients to needed social services and community supports
• With permission, coordinate and advocate with the client’s other health care providers (e.g., PCP)
• Apply evidence-based practices:
  Motivational Interviewing, Harm Reduction, Trauma-Informed Care
• Collaborate with hospital staff on Transitional Care Planning
• Conduct outreach and engagement (calls, mailers, field visits) to enroll members in ECM
• Accompany clients to office visits as needed
• Evaluate progress and update goals; provide mental health promotion and arrange transportation
• Complete all documentation within required time frames; attend weekly team meetings, supervision, and assigned trainings

• Interpersonal savvy — builds trust and strong relationships quickly
• Comfortable conducting home visits and community outreach
• Experience with EMR/EHR or…