Patient Accounting Advocate Specialist - Patient Accounting -18

Location: California

Patient Accounting Advocate Specialist - Patient Accounting
-18

St Rose Hospital Mount Eden, CA, United States
** Description
* * Job summary Job description/Responsibilities:
Full Time - 40 hours AM Shift APPROXIMATE PAY RANGE: $28.76 - $34.34

Job Summary:

Serves as St. Rose Hospital [SRH] point of contact for collection of onsite payments [prior to hospital services as well as on existing patient account balances]. Assists patients with inquiries on the Uninsured/Charity and Medi Cal eligibility process, explaining documentation needed and referring to other resources when applicable. Answers patient/guarantor questions on current account balances. Promotes a positive hospital image to patients, visitors and physicians by adhering to the SRH Core Values of Service-Partnership-Community-Compassion-Excellence.

Duties and Responsibilities:

1. Calculates and generates patient estimate using benefits, charges and contract information. Enters required documentation into hospital computer system.
2. Explains patients liability estimate to patient and family.
3. Accepts upfront and current payments from patients and guarantors. Logs payment, produces receipt and prepares deposit records within SRH cash handling policy and procedure.
4. Explains Payment Plan options to patient and enrolls in Payment Plan as appropriate. Provides timely follow-up for Charity and other payment approval processes and assist patient in understanding of what documents are needed for application process.
5. Partners with Medi Cal Vendor to assist patient with any related questions.
6. Follows HIPAA guidelines at all times, maintaining patient confidentiality of all information.
7. Demonstrates appropriate problem solving and interpersonal skills.
8. Completes projects as assigned by Patient Account Leadership.
9. Maintains acceptable Quality Assurance score of >90% weekly. 10. Ensures Charity Application work queue is reviewed every thirty [30] days and appropriate next steps are taken. Required

Qualification:

1. Education   High school graduate or equivalent preferred.
2. Experience   1 year of experience processing Medi-Cal applications.
Experience in hospital setting or medical office preferred.
Medical terminology preferred.
Spanish speaking preferred.

Experience:

Minimum 1 Year Job Family:
Business and Financial Operations Occupations Occupations:
Business Operations Specialists, All Other Degree

Required:

High School Diploma/Ged Or Higher
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