Patient Access Representative- Family Medicine

Patient Access Representative
- Family Medicine

South Gorin, Missouri, United States

Jul 29, 2026

Day (United States of America)

Department:

300 - 790000 PPP
- Clinic
- Family Medicine Care

Position

Description:

The Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures.

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Qualifications:

• Knowledge of medical terminology is preferred.
• Working knowledge of ICD and CPT coding is preferred.
• Experience in patient registration is preferred.
• Experience in an insurance or medical office setting is preferred.

Terrebonne General Health System is a nationally recognized, non-profit healthcare organization offering advanced services and technology within a 321-bed acute care facility in Louisiana.