PSR – Capital Region Clinic Float Pool

Patient Service Representative

Shift: Monday – Friday, 8am – 5pm

Compensation:
Base Pay Range: $15.00 - $23.32 per hour, based on experience. Special Pay:
Additional +10% incentive for float pool AND $2 per hour flex pool rate on all hours worked for clinic float pool!

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care.

Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology. If you're excited to contribute to a patient-centric healthcare future, apply now and be a part of our transformative team.

This position will be required to float to all clinics in the following locations based on staffing needs:

• Ashland
• California
• Eldon
• Jefferson City
• Linn
• Owensville
• Versailles
• Fulton

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

Collaborate with patients, families, and/or staff in handling and resolving problems that may occur during visits.

Communicate any expected delays to patient and ancillary service departments.

Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.

Use excellent guest relations skills in all interactions with patients, visitors, and staff.

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture.

Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Request, prepare, and ensure the completeness of the patient's medical record and physician orders.

Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Validate patient demographics, insurance, pre-certification, prior authorization, and referrals.

Accurately manage copay collections.

Prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans.

Obtain signatures and process hold bills.

Patient check-in, check-out, batching, scheduling, bumping, canceling, and no-showing appointments.

Maintain bed control and conduct bedside patient interviews.

Effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.

Depending upon the location and assigned area of responsibility, the following duties may apply:

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.

Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.

May complete unit/department-specific duties and expectations as outlined in department documents.

High…