Access Coordinator

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Warmly welcomes and greets all patients and visitors to the clinic
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information using electronic medical record system.
• Schedules medical, dental, and behavioral health provider appointments in accordance with department and provider templates in effort to optimize provider time and patient satisfaction.
• Verifies patient insurance by running preauthorization’s.
• Facilitates patient flow by notifying the provider of patients' arrival using electronic medical record system.
• Assists patients with registration paperwork as needed.
• Makes appointments and keeps accurate appointment schedules.
• Efficiently works in electronic medical record system, files and retrieves medical charts.
• Collects and records payments for services.
• Performs daily reconciliation tasks, balances and prepares deposit slip.
• Makes bank deposit at the end of each business day.
• Properly navigates incoming and outgoing faxes by assigning to appropriate staff.
• Scans and attaches patient documents to proper electronic chart location or assign to appropriate staff member.
• Responsible for keeping the front reception area clean and organized.
• Keeps the clinic waiting area cleaned/disinfected as required to ensure patient safety.
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
• Participates in Health Center meeting and events as required
• Follows HIPAA guidelines and protects patient confidentiality.
• Other duties as assigned.

Qualifications Requirements:
The Access Coordinator must have the ability to plan and organize assignments and be self-motivating. Ability to multi-task and remain calm under pressure. Must possess patience in dealing with all people. Must have the ability to communicate effectively with patients, co-workers, vendors and all members of the public. Must be proficient with computers. Outgoing personality and outstanding customer service skills.

Education and/or experience: GED or High School diploma. Previous experience in a healthcare office setting desirable.

Language

Skills:

Ability to communicate clearly and respond to common inquiries or complaints from all customers. Fluency in the English language is required. Bilingual applicants encouraged to apply.

Data Entry

Skills:

Ability to learn, navigate, and enter data into a computer software system. Proficient with Microsoft programs (Outlook, Word, Excel, etc.).

Mathematical

Skills:

Balancing daily log and bank deposit slip.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Other

Skills and Abilities:

• DEPENDABILITY AND RELIABILITY:
  Performs all duties and assignments whether or not supervision is present.
• COMMUNICATION
  
  SKILLS:
  
  Expresses ideas, information, and instruction in a positive and effective manner.

• TEAMWORK and COOPERATION:
  Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation.
• JUDGMENT:
  Makes reasonable and appropriate decisions.
• ADAPTABILITY:
  Readily and effectively adjusts to changing ideas and activities.i>
• ROLE MODELING:
  Acts as a good role model for other employees.
• CREATIVITY:
  Shows imagination and innovation in solving problems.
• ATTENDANCE:
  Reliably reports for work as scheduled, willing to work OT when needed.
• SAFETY:
  Follows all safety rules and works in a safe manner.
• PRODUCTIVITY:
  Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee…