Senior Business Operations Coordinator

Optum is seeking a Senior Business Operations Coordinator to join our team. Optum is a clinician‑led care organization that is changing the way clinicians work and live. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

As a Senior Business Operations Coordinator supporting the Optum Behavioral Health psychologist team, you will provide timely, accurate administrative support for psychologist‑led service review work. This role is responsible for entering service authorizations into proprietary electronic medical record and service management systems, sending letter assignment tasks, and communicating clinical determinations by phone to clinicians and outpatient practice locations. The position requires a detail‑oriented, highly accountable individual who can work independently, learn new systems quickly, manage repetitive data‑entry work with accuracy, and complete time‑sensitive tasks with urgency.

Schedule: 40-hour work week Monday through Friday from 9am - 5pm CST. The schedule will be determined upon hire.

Location: You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

• Support psychologist reviewers by sending letter assignment tasks, documenting task completion, and ensuring administrative follow‑through occurs within required turnaround time expectations
• Enter service authorizations and related administrative information accurately into proprietary electronic medical record and service management systems. This work requires strong computer skills, attention to detail, documentation accuracy, typing proficiency, and the ability to learn new software and workflows quickly
• Call out clinical determinations to clinicians or outpatient practice locations in a professional, clear, and confident manner while accurately documenting the communication in applicable systems
• Prioritize daily work with a sense of urgency to support timely completion of psychologist administrative tasks, compliance expectations, and team workflow needs
• Willingness to learn new systems and take on new tasks as requested by management is essential
• Works independently
• Knowledge of HIPAA requirements and confidentiality expectations in a healthcare environment
• May act as a resource for others
• May coordinate others' activities
• Performs other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• High School Diploma or GED
• Advanced computer proficiency experience (multi‑task through multiple applications including Microsoft Outlook, Excel, and Word)
• 2+ years of experience of data entry maintaining data accuracy
• 1+ years of experience in healthcare, managed care, behavioral health, or insurance environment
• Available to work 40 hours per week remotely and within standard business hours
• Required to have a dedicated work area…