Director, Revenue Cycle Management​/Product Delivery BJC HealthCare

Additional Information About the Role

Director, Revenue Cycle Management Application/Product Delivery for BJC Health Care

• Bachelor's Degree
• 5-10 years of experience
• 2-5 years of supervisory experience
• Needs to have an understanding of Revenue Cycle Management
• Executive Presence Leadership
• Collaborative
• Ability to empower and mentor teams

BJC Health Care is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.

Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes‑Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

The Director reports to the Vice President, Health Information Systems (e.g., Applications, Products) and is responsible for overseeing service delivery, as delivered through a combination of internal BJC and WashU employees and suppliers, supporting planning and implementation of systems, financial management, and lifecycle management of the applicable platforms (Epic and integrated systems), applications, and/or products. The role has responsibilities for tracking industry trends and organizational benchmarking for areas of responsibility.

This role is key in assuring that delivery agents (internal staff or suppliers) support the organization effectively by delivering according to expectations, monitoring satisfaction of delivery of the services, driving service improvement, and understanding where gaps may exist in delivery agent capabilities.

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Manages and develops solutions, products or services through their full life cycle from inception, growth, maturity, decline to retirement. Plans, estimates and executes systems development work to time, budget and quality targets.
• Investigates products, systems and services to assess behavior and whether this meets specified or unspecified requirements and characteristics. Specifies and designs software to meet defined requirements by following agreed design standards and principles.
• Designs and deploys software product configurations into software environments or platforms. Develops software components to deliver value to stakeholders.
• Delivers management, technical and administrative services to support and maintain live applications. Applies the processes, systems and functions required to make new and changed services and features available for use.
• Establishes…