Client Services Coordinator - Corporate Health

Find your calling at Mercy!

The Client Services Coordinator serves as the primary point of contact for clients, vendors, occupational health clinics, and Third-Party Administrators (TPAs). This role is responsible for managing client accounts, ensuring timely and accurate drug screening reporting, supporting compliance initiatives, and maintaining strong client relationships.

• High School Diploma or equivalent

The Client Services Coordinator serves as the primary point of contact for clients, vendors, occupational health clinics, and Third-Party Administrators (TPAs). This role is responsible for managing client accounts, ensuring timely and accurate drug screening reporting, supporting compliance initiatives, and maintaining strong client relationships.

• High School Diploma or equivalent

• 2 years in office setting

• Bachelor's Degree

• Communicate regularly with clients, vendors, occupational health clinics, and Third-Party Administrators (TPAs) as the point of contact for the Substance Abuse Program.
• Establish and maintain client accounts, including obtaining and managing contracts and fee agreements.
• Manage client accounts to ensure accurate and timely reporting of drug screening results to client departments and designated employer representatives.
• Collaborate with the Service Coordination team to track and monitor drug screening results for clients with out-of-town employees.
• Serve as a liaison between clients, occupational health clinics, and laboratories to ensure accurate communication and reporting.
• Educate clients and internal staff on regulatory changes and requirements associated with federally regulated agencies, including DOT and OSHA.
• Provide support for billing activities and client service functions.
• Conduct routine account maintenance and satisfaction calls, documenting feedback and reporting findings to leadership.
• Generate and analyze client-specific reports to identify trends, potential concerns, and opportunities for improvement while supporting federal compliance requirements.
• Recommend and support process improvement initiatives to enhance operational efficiency and client experience.
• Stay informed on industry regulations, compliance standards, and best practices while developing and maintaining professional relationships with clients and vendors.
• Perform additional duties and responsibilities as assigned.

• Basic knowledge of clinical procedures and medical terminology.
• Strong organizational, time management, and multitasking skills.
• Demonstrated ability to maintain strict confidentiality and handle sensitive information appropriately.
• Self-motivated with the ability to work independently and collaboratively within a team environment.
• Excellent customer service, relationship-building, and interpersonal skills.
• Strong verbal and written communication skills.
• Analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Quick learner with the ability to manage multiple priorities in a fast-paced environment.
• Commitment to accuracy, professionalism, and exceptional client service.
• Strong attention to detail and compliance with regulatory requirements.

• Proficiency with Microsoft Office applications, including:
  • Outlook
  • Excel
  • Word
  • Teams

• Experience with Epic, Systoc, or other Electronic Medical Record (EMR) systems.
• Familiarity with client management, billing, or healthcare-related software platforms.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.