Patient Advocate at Acadia Healthcare Louisiana

Overview

Position:
Patient Advocate at Acadia Healthcare, Louisiana.

• Facilitate patient/family grievance process, including processing the complaint, forwarding to the appropriate manager, and communicating the resolution to the complainant.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy.
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

• Perform other functions and tasks as assigned.

• High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Equal Opportunity Employer

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