Team Leader, Healthcare

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This position requires travel between the Chesterfield, Kirkwood, Manchester and Des Peres clinics. Applicants must be willing and able to travel as needed.

Job Relationships Responsible to:
Regional Operations Manager Assignments received from:
Regional Operations Manager, On-Site Manager Positions supervised:
Rad Techs, Medical Assistants, Patient Care Coordinator

In a collaborative manner, the Team Leader will provide support to the Medical Assistants, Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities.

This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Graduate of a Medical Assistant Program preferred 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required High school diploma or equivalent required

2+ years of Medical Assistant experience 5+ years of experience or (medical) military experience in lieu of required certifications listed below Knowledge of medical terminology strongly preferred

Basic Life Support (BLS) through AHA or ARC required at time of hire Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire. Must pass MVR background check

• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software Keyboard proficiency Experience using Electronic Health Records

• Collaboration:
  
  Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation:
  Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion:
  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity:
  Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability:
  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

• Supervise and support team members and business operations.
• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory - Responsible for order approval
• Assist ROM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Responsible for…