Patient Accounts Manager

Additional Information About the Role

BJC is seeking a strong, people-focused leader with proven experience in healthcare revenue cycle operations, specifically within denials and claims management. The ideal candidate is an effective change agent who can successfully lead teams through process improvements and organizational change while maintaining high levels of engagement and performance.

This is a hybrid role - onsite weekly - must be in the St. Louis area.

BJC Health Care is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14hospitals and multiple community health locations.

Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes‑Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

The Patient Account Manager is responsible for managing the accounts receivable for multiple hospitals. The Manager interacts with CFOs Administrators and Department Managers at multiple hospitals. The responsibilities are broad extending across the enterprise.

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Develops and administers standardized revenue cycle process across hospital and physician entities, interprets government regulations and applies results.
• Subject matter expert in the assigned revenue cycle area.
  
  Evaluates effectiveness of processes and makes process improvements. Ensures that the SBO is effectively staffed and processing work to the highest quality standards and ethics while maximizing revenue.
• Ensure successful outcomes by training, leading, inspiring, coaching, mentoring and motivating all staff. Ensures effective quality and productivity programs are in place, is responsible for ongoing budgeting process, ensuring goals and initiatives are being met and on time.
• Schedules and leads meetings with peers, staff, payors, and vendors.
  
  Ensures vendors are being managed, goals are set and being met. Establishes policies and procedures, including process documents. Develops…