Front Office Admin - Patient Service Representative

Unicare Community Health Center-Pacoima, 13563 Van Nuys Boulevard, Pacoima, California, United States of America

Posted Tuesday, December 30, 2025 at 8:00 AM

At Unicare, we strive to provide high quality health care to the community we serve. Our goal is to provide easily accessible, comprehensive, and affordable health care to every family member, while reducing visits to emergency rooms and urgent care facilities. Our mission is to be a community health care organization that treats everyone with dignity and, respect and cultural sensitivity to help create an environment in which all can prosper.

The Patient Service Representative I performs clinic front desk responsibilities related to answering phones, gives patient necessary information, take messages or transfer calls to appropriate individual;
Check-in, discharge and scheduling of patients effectively to help ensure efficient operations and patient flow, while acknowledging and respecting patients, families of various diverse backgrounds, cultures and lifestyles, under the supervision of the clinic Manager. Appropriately maintains patient records in a confidential manner. Performs daily bookkeeping tasks.

• Receives and greets patients. Make patients feel comfortable, at ease and welcome to the clinic practice by engaging patient and/or parent in conversation.

Informs patients about programs and services at Unicare Community Health Center. Assists with applications and/or refers patients for various services. Check in patients upon arrival and be able to direct patient to correct point of contact upon arrival. Gather medical history and insurance information from patients. Ensure availability of treatment information by retrieving and updating patient records. Obtains required signatures on consents and distribute patient information and compliance literature.

Notifying providers of patient arrivals. Leads and directs patients for their health exam. Perform on-going customer service/patient care by answering multi-line telephone professionally and with a "smile" ready to serve them. Document conversations as needed. Schedule patients over the telephone and in-person. Completes the fee ticket, collects payment and insurance information. Utilizes Electronic Practice Management (EPM) system to s chedule appointments.

Assembles patient charts and maintains appropriate forms in the charts. Maintain patients' files. Enters appropriate data into the Electronic Health Record (EHR) as necessary. Copies and sends patient's medical record upon written patient request. Types patient letters, correspondences, request for services and referrals. Receives and distributes the daily documents received by courier, mail or fax. Interprets for the providers and staff as needed.

Check out patients upon appointment completion. Schedule for future appointments. Perform general office duties, such as document preparation, scanning, mailing and filing.

• As directed by the Clinic Manager, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.

• Maintain good attendance, arrive on time ready and prepared to perform job functions daily.
• Represent the organization in a positive and professional manner at all times.
• Be professional and courteous at all times to patients, visitors and/or co-workers, treating them with dignity and respect at all times.
• Interpersonal skills to interact positively with patients who may be upset or stressed.
• Maintain clean, neat work area.
• Adhere to dress code, appearance is neat and clean.
• Maintain current license, registrations and/or certifications.
• Maintain patient confidentiality at…