Clinic Manager

Location: California

Job Summary Under the direction of the Director of Operations, the Clinic Manager (CM) is responsible for the clinic's day-to-day operations. The CM will ensure that the highest quality of care is delivered to Via Care patients through excellent customer service and timely service delivery. The CM will have direct supervision over the site’s Front Office staff and Medical assistants. The CM will work closely with the LVN to ensure the Front and Back Offices work synergistically to support patient and care team needs.

The CM will work closely with the Operations Director to implement workflows that support quality of care and efficiency management, including the effective utilization of EHR. Additionally, this position will support quality reporting measures, including Meaningful Use, UDS, Pay for Performance, PCMH, and HRSA 18 requirements. The CM will support providers in meeting their per-day targets by ensuring that the schedule is booked to capacity and by facilitating walk-in patients to replace no-showsDUTIES AND RESPONSIBILITIES Complies with organizational policies and procedures

Assist with the implementation of PCMH and Electronic Health Record (EHR)
Review FD/MA/Provider billing error reports to identify action plans and develop health center staff training to address billing errors

Ensures correct documentation and recording of all pertinent information in the patient's chart in compliance with Clinic policies, contract requirements, and government regulations

Participates in preparing for facilities and programmatic audits

In conjunction with the LVN, monitor all laboratory/equipment logs as required by program and funding guidelines

Demonstrates a thorough knowledge of infection control procedures; strictly adheres to policies and procedures

Observes Infection control techniques (i.e., including hand washing) of clinical staff (MAs/LVNs) and ensures timely documentation and submission of educational efforts with clinical staff (MAs/LVNs) to the Director of Operations Monitors strict adherence to universal precautions as established by the Centers for Disease Control and Prevention, the Occupational Safety and Health Administration, and the Department of Homeland Security/Office of Alien Affairs.

Ensures clinical staff observe, record, and report to the provider the patient/client condition and reaction to medications and treatments

Monitors staff compliance with dress code and badge policy at all times in patient/client care areas

Assists the management team in recruiting and hiring of appropriate staff

Assigns workloads, develops priorities, and establishes work schedules necessary to ensure timely and accurate completion of  conjunction with the Director of Operations and RN,, establishes accountability and performance goals and provides counseling, coaching, feedback, recognition, training, and development of staff (FD/MAs/LVNs)
In conjunction with the Director of Operations, performs yearly appraisals and develops performance objectives, resulting in the growth and development of direct reports  . Attends and actively participates in all team and staff meetings

Participates in and develops biweekly huddle opportunities in conjunction with the Director of Operations Communicates regularly and effectively with the COO/Director of Operations about patient flow issues and participates in improvement efforts

Monitors supplies and coordinates with staff for the procurement of medical, office supplies, and equipment to ensure the availability of adequate equipment and supplies required to provide patient care services. Supports and participates in meetings and training seminars to continue education, knowledge, skills, and professional competence of the staff (FD/MAs/LVNs)
Initiates…