Community Outreach & Enrollment Specialist

Job Details

Job Location:

Los Angeles, CA 90022

Salary Range: $25.00 - $28.00 Hourly Join Via Care as a community Outreach and Enrollment Specialist and help make healthcare more accessible to the communities we serve. In this community-facing role, you will foster community relationships, attend outreach events, educate residents about available healthcare services, and support patients through the enrollment and onboarding process.

• Attend, organize, and represent Via Care at community events, health fairs, and school or senior center functions.
• Present clinic services to a wide range of stakeholders, including schools, local businesses, nonprofits, faith-based groups, and housing authorities.
• Distribute educational materials and communicate accurate information regarding Via Care services and programs.

• Build and maintain strong partnerships with community organizations, agencies, advocacy groups, and referral sources.
• Identify and develop new outreach opportunities to increase awareness of and access to healthcare services.

• Educate community members about available healthcare services and assist individuals in establishing care with Via Care.
• Support patient enrollment, registration, appointment scheduling, and onboarding activities.
• Coordinate closely with enrollment staff, mobile units, and clinic operations teams to promote seamless onboarding and continuity of services.
• Conduct outreach and follow-up efforts to increase appointment completion and patient engagement.

• Track and report outreach activities, community partnerships, patient engagement rates, enrollment appointments, and referral outcomes.
• Maintain accurate records of outreach contacts, events, and community engagement activities.

• Travel throughout Via Care's service areas, including East Los Angeles and surrounding communities, to support outreach and enrollment efforts.
• Attend occasional evening or weekend community events as needed.

• Knowledge of healthcare systems, community resources, health insurance programs, and public coverage options.
• Strong relationship-building and community engagement skills.
• Excellent verbal, written, and presentation skills.
• Ability to organize multiple projects and meet deadlines.
• Proficiency with Microsoft Office Suite and web-based applications.
• Ability to maintain accurate records and documentation.
• Ability to maintain strict standards of confidentiality regarding patient information and exercise sound judgment.

• Two (2) years of experience in healthcare, community outreach, enrollment services, public health, or social services.
• Covered California Enrollment Assister Certification strongly preferred
• Current HIV/STI Counseling Certification and training in family planning services.

• Bilingual in English and Spanish.
• Experience working with culturally diverse, underserved, and low-income communities, including predominantly Latino populations.
• Ability to interact effectively with individuals from diverse backgrounds while demonstrating professionalism, respect, and cultural sensitivity.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

• Must have a reliable automobile for use on the job (mileage to be reimbursed).
• Valid California Driver License and automobile insurance coverage.
• Subject to a criminal background check prior to employment
• TB clearance, to be renewed every year. Vaccines and boosters as needed.

The physical demands described here are representative of those that must be met by an…