Clinical Lab Representative, Laboratories-Clinical, Per Diem

Position: Clinical Lab Representative, Laboratories-Clinical, Per Diem, Days
Location: California

** ABOUT MARINHEALTH
** Marin Health is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Health grades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
** Company:
** Marin General Hospital dba Marin Health Medical Center
** Compensation Range:**$27.44 - $41.15
*
* Work Shift:

** 8 Hour (days) (United States of America)
** Scheduled Weekly

Hours:

** 0
* * Job Description

Summary:

** Under general supervision the Clinical Laboratory Representative performs as customer service center representative for the Laboratory. Facilitates communication with patients, outpatient physicians’ offices, the Laboratory, and between patients, staff and other units in the hospital. Problem solves concerns for doctor’s offices, nursing units and physicians. Provides lab results via telephone mail and fax. Perform patient registrations as assigned, including stat registrations.

Further responsible for preparing materials including ABN’s and ICD9 codes as related to the registration process.
** Job Requirements, Prerequisites and

Essential Functions:

***
* Education:

*** High School diploma or equivalent preferred
*
* Experience:

*** Experience with customer service related job duties
* Experience with in a Call Center Preferred
* Ability to communicate in Spanish as a second language preferred
** License and

Certifications:

*** Integrative Agitation Management (IAMTAC) required within 30 days of hire.
** Prerequisite

Skills:

*** Ability to work in teams in which all members are mutually accountable
* Ability to work collaboratively with team members, hospital staff, patients, and physicians
* Capable of organizing multiple tasks and using good time management and attention to detail
* Demonstrated professional telephone skills
* Understanding of medical and laboratory terminology, Medi-Cal, and Medicare forms
* Basic computer knowledge with the ability to do data entry and retrieval
* Demonstrated verbal and written communication skills
* Ability to read, speak, write, understand, and follow English and written instruction
** Patient Privacy (HIPAA Compliance):
*** Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.
*
* Duties And Responsibilities:

**** Essential (Not Modifiable)
*** Ensures that duties of assigned shift or work area are completed, working with other staff to adjust workload if necessary
* Performs job within the parameters of hospital policies and department policies and procedures; keeps current on policies and procedures. The following examples are not inclusive of all policies:
a. Follow guidelines for good customer service    b. Maintaining records    c. Follow turnaround time policies
* Assists patients and physician office staff on the telephone with professionalism
* Instructs patients in preparation for appointment and/or specimen collection
* Monitors and maintain files
* Process charges and credits for laboratory, pathology, and EKG
* Answers telephones, take messages and route calls as appropriate
* Transcribes verbal orders for laboratory testing
* Relays test results as needed
* Registers all off-hours outpatients in a timely, accurate and consistent manner
* Orders appropriate and…