Medical Receptionist, Off-Site Clinics

Job Details:

Job Location:

Pleasant Hill, MO 64080, Position Type:
Full Time, Job Shift: Day, Looking for a job?

Join our dynamic team at the Pleasant Hill Medical Clinic! We are looking for an outgoing, patient-centered Medical Receptionist who thrives in a team environment.

Primary

Purpose:

To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner, in accordance with Cass Regional Medical Center’s mission statement. Highest level of customer service is expected in every aspect of the position by using the principals of AIDET.

Formal Policy-Setting Responsibilities:
No formal responsibility. The policies associated with the job’s purpose and essential responsibilities are set by others.

Routine Decision Making:
Decides appropriate scheduling; verifies complete patient information; decides appropriate specialist to use according to insurance plan; verifies appropriate coding and correlation of charges.

Formal Supervisory Responsibility:
No formal supervisory responsibility.

Unusual

Working Conditions:

None.

• Enters complete, accurate patient information data for each encounter.
• For each visit, updates: patient information, address, phone number, email address, privacy notices, insurance information and if needed, scans driver’s license and insurance card.
• Schedules patients according to clinic protocols and utilizes the "patient access" theory in triaging/scheduling patients--that is see the patient when the patient wants to be seen.
• Verifies insurance eligibility for each patient encounter.
• Collects co-pays and meets 95% collection goal.
• Uses the "check in" and "check out" function appropriately for each visit.
• Sends "no show" letters to each patient who no shows.
• Attempts to collect every patient due balance when the patient/guarantor is in the clinic.
• Print patient summary for each patient visit.

• Answers phone within three rings, in a professional manner, identifying clinic and self.
• Asks to place patient on hold, waits for an answer, and handles call with minimal wait, when needed.
• Sends task with complete message and appropriate information.
• Works tasks professionally and within 4 (four) hours.

• Obtains and scans appropriate forms for every new patient.
• Scans all patient information, daily. (includes: refills, reports, labs, correspondence, etc.)
• Obtains signed "release of records" form and logs it, as needed.
• Submits all requests for copies of medical records to Health Information Management (HIM).

• Sorts and distributes mail, daily.
• Orders supplies and maintains appropriate inventory levels for the front office.
• Informs supervisor of equipment malfunctioning and needing repair.
• Assists with training of new hires.

• Heavy Work:
  Lifting 100# maximum with frequent lifting and/or carrying of objects weighing up to 50#.

• Lifting:
  Raising or lowering an object from one level to another (includes upward pulling).
• Carrying:
  Transporting an object, usually holding it in hands or arms or on the shoulders.
• Balancing:
  Maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on a narrow, slippery, or erratically moving surfaces; or maintaining body equilibrium when performing gymnastic feats.
• Hearing:
  Ability to determine audible communication.
• Stooping:
  Bending the body downward and forward by bending the spine at the waist.
• Kneeling:
  Bending the legs at the knees to come to…