Supervisor - Direct Care Lead - CA

Assists Program Administrator (PA) with day-to-day oversight of residence through supervision of assigned direct support staff and those on shift, ensuring that DSP-RBTs and Back-up Leads assigning duties and ensuring staff perform tasks in accordance with all applicable requirements, observing and assisting with tasks, implementing immediate corrective actions when needed and reporting, tracking and/or escalating issues or concerns of persons supported and staff.

Consults with program leadership, clinical staff, external consultants, community providers and other program staff to ensure streamlined and top-quality care for individuals, ensuring services are provided in accordance with agency philosophy and department practices and in line with Federal, State, Local and regulatory requirements. Ensures the appropriate, therapeutically documented level of supervision in all settings to ensure and protect the health, safety and habilitation of the people we support in accordance with each person’s individualized service and behavior support plans through direct support and/or oversight of staff.

Utilizes support skills for people with moderate to complex levels of need and implements plans of protective oversight, as well Individual Behavior Support Plans (IBSPs)/ Individualized Program Plans (IPPs) for all people we support in a clean, safe and organized therapeutic environment and ensures appropriate implementation by direct support staff on shift. Demonstrates and models professionalism and all skills of Direct Support Professional - Registered Behavior Technician with a person-centered and trauma-informed approach and provides coverage, regularly performing all direct care responsibilities as indicated in DSP-RBT job description, as needed.

Assists with ensuring smooth program operations by maintaining oversight and compliance of systems including scheduling staff, completing daily shift reports, ensuring required postings are visible and replaced if damaged (e.g., weekly menus, activity schedule, weekly schedule, house values, labor postings, resident rights) and ensuring tracking logs are maintained (e.g., vehicle log, refrigerator log, freezer log, medication handoff) on shift. Provides effective leadership on shift and develops a team that provides quality care and positive outcomes by establishing a work environment that is free from harassment and discrimination and fostering an open-door policy, using participatory management to maintain direct relationships with staff and bolster morale.

Directly supervises assigned DSP-RBTs and Back-up Leads and others working during shifts, communicating and consistently applying all rules, standards and policies with staff, regularly directing activities to ensure the needs of the people we support are met. Regularly assesses work performance and provides feedback to direct reports through ongoing supervision, observation and development, ensuring completion and appropriate documentation of all applicable training, education and credentials in electronic and paper files in accordance with all applicable requirements.

Actively participates in the hiring process with PA, interviewing, selecting and developing qualified staff and scheduling staff accordingly to maintain coverage on shift, with consideration for scheduled time off, unscheduled absences and operational needs, including community or off-site activities. Initiates, reviews or approves staff status and work hour changes, promotions, demotions, transfers, terminations and/or other adjustments for staff, ensuring changes are appropriately submitted in Workday in a timely manner.

Ensures timekeeping records and approvals through Workday…