Universal Overnight Flex Position

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Thousand Hills Resort Hotel, Branson, MO, US

7 days ago Requisition

Job Title:
Universal Overnight Flex Position

Location:

Thousand Hills Resort Hotel Branson, MO

Position Type:
Full-Time / Overnight Shift (typically 11:00 PM – 7:00 AM)

The Universal Overnight Flex Position is a versatile role responsible for maintaining smooth hotel operations during overnight hours. This position combines front desk and audit duties with light security oversight, housekeeping assistance, and laundry responsibilities to ensure a safe, clean, and welcoming environment for all guests.

• Greet, check in, and assist guests with professionalism and.
• Manage phone calls, reservations, and guest inquiries.
• Process late arrivals, early departures, and resolve issues promptly and efficiently.

• Perform nightly revenue audits and reconcile all daily cash and credit transactions.
• Prepare end-of-day financial reports for management.
• Post room charges, adjustments, and other transactions accurately.

• Conduct regular property walkthroughs to ensure guest and staff safety.
• Respond to noise complaints or disturbances professionally.
• Secure entrances and restricted areas during overnight hours.

• Maintain cleanliness in public spaces, lobby areas, and back offices.
• Assist with laundry operations, including washing, drying, folding, and organizing linens.
• Replenish guest and housekeeping supplies as needed for the next day’s operations.

• Prior hotel, customer service, or night audit experience preferred.
• Strong attention to detail and ability to work independently.
• Basic math and computer skills; familiarity with property management systems a plus.
• Good communication and problem-solving abilities.
• Must be able to stand and move for extended periods and perform light physical work.