Housekeeping Lead

Overview

Roaring River State Park is a breathtaking oasis nestled in the southwest Ozark hills of Missouri. As one of the state's most beloved parks, Roaring River offers natural beauty and outdoor excitement with seven hiking trails, picnic spots, a nature center, and accommodations including campsites, rustic cabins, and the Emory Melton Inn and Conference Center with a full‑service restaurant.

Join us at Roaring River State Park, where every day unfolds as a new chapter in the great outdoors.

Assist with the management of the housekeeping and public areas department, ensuring outstanding service for resort guests.

• Work with the housekeeping team to ensure high standards of cleanliness, hygiene, and tidiness in rooms.
• Determine routing schedule and delegate workflow and instructions to cleaning staff on a daily basis (e.g., stocking closets, refilling their closets with items for the next work day).
• Supervise the daily cleaning of assigned tasks, working alongside staff to maintain high standards of cleanliness.
• Follow and lead the daily task schedule based on needs.
• Continuously seek and implement improvements to overall housekeeping functions.
• Ensure all staff performing housekeeping functions are properly trained in technique, quality, efficiency, and safety.
• Maintain supply levels, orderly supply closets, housekeeping vehicle, and base along with other housekeeping staff.
• Fill out work orders when needed.
• Perform deep cleaning of rooms during slow times and as needed.
• Attend staff training sessions and meetings as needed.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives, and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

• Excellent customer service and people skills.
• Ability to assist in the supervision of employees.
• Must be able to work a variety of day, night, weekend, and holiday shifts.
• Strong communication and interpersonal skills with the ability to interact with many types of personalities.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests in stressful, high-pressure situations.
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.

Education:

High School Diploma or equivalent required.

Experience:

Minimum of 2 years in the hospitality industry required.

Resort/National Park experience preferred. Minimum of 2 years management experience required.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Hospitality

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