Housekeeping Lead

Roaring River State Park is a breathtaking oasis nestled in the enchanting southwest Ozark hills of Missouri. As one of the state's most beloved parks, Roaring River offers a captivating blend of natural beauty and outdoor excitement. A deep valley surrounded by rugged landscapes, beckoning both nature enthusiasts and avid anglers alike. With rainbow trout stocked year-round, it's a haven for fishing aficionados seeking their next lunker.

The park's scenic charm enhances the experience, boasting seven hiking trails, picturesque picnic spots, and an engaging nature center. The park offers Campsites, rustic cabins, and the Emory Melton Inn and Conference Center, complete with a full-service restaurant. Join us at Roaring River State Park, where every day unfolds as a new chapter in the great outdoors!

Assist with the management of the housekeeping and public areas department ensuring outstanding service for resort guests.

• Work with the housekeeping team to ensure high standards of cleanliness, hygiene and tidiness in rooms
• Determine routing schedule and delegate workflow and instructions to cleaning staff on a daily basis (ex: stocking closets, refill their closets with items for the next work day)
• Supervising the daily cleaning of assigned tasks, while working alongside staff to ensure the high standards of cleanliness as set forth
• Follow/lead the schedule of tasks to be completed on a daily basis due to needs
• Continuously seek and make improvements to the overall housekeeping functions
• Ensure all staff performing housekeeping functions are properly trained in technique, quality, efficiency and safety
• Maintain supply levels, orderly supply closets, housekeeping vehicle, & housekeeping home base along with the other housekeeping staff
• Fill out work orders when needed
• Deep cleaning of rooms during slow times and as needed
• Attend staff training sessions and meetings as needed
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

• Excellent customer service and people skills
• Ability to assist in the supervision of employees
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong communication and interpersonal skills with the ability to interact with many types of personalities
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests in stressful, high pressure situations
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.

Education:

High School Diploma or equivalent required

Experience:

Minimum of 2 (two) years in the hospitality industry required

Minimum of 2 (two) years management experience required Resort/National Park experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law