Guest Services Manager

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, the sea, the mountains and the redwoods all converge, you find a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries. And you're enveloped by the same inspiration to discover, (dis) connect and create.

We are looking for colleagues who can quickly perpetuate a culture that embraces great design and superlative service. Our hotel seeks unique individuals who have a passion for exceptional hotel service that is both intuitive and personal, and who best express that belief in an atmosphere of spontaneity and authenticity. At Alila Hotels, a Hyatt Hotels brand, we believe our guests select our luxury resort because of our caring and attentive colleagues who are focused on providing efficient service and meaningful, surprisingly different experiences.

This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Services Manager oversees the daily operations of the Front Desk, Bell, Valet, and Overnight teams, ensuring seamless service and an exceptional guest experience. This leader supports and develops associates through coaching, direction, and hands‑on guidance, and will be responsible for training, scheduling, payroll, and interviewing.

The salary rate for this opportunity is $85,000 - $95,000.00 This is the annual pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factor including experience, and training levels.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision, after 30 days of employment
• 401K with company match

• Paid meal breaks
• Gas stipend for qualified candidates
• Complimentary daily meal

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 2-3 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must have excellent organizational, interpersonal and administrative skills