Valet Supervisor

Responsible for assisting guests in fulfilling their needs and requests with an efficient, courteous, and professional level of service appropriate to that of a Four Diamond hotel. To supervise the valet department and ensure that all company polices, and procedures are followed.

• Two or more years of Supervisory experience
• Experience as Valet Lead
• Should have proper phone etiquette, people, and strong communication skills.
• Pleasant and outgoing personality.
• Excellent organizational skills.
• Should have personal computer skills;
  Microsoft Office Suite including Outlook program knowledge preferred.
• Able to remain calm and professional in a busy environment.
• Previous Four Diamond hotel experience.
• Experience with Kronos time keeping.
• Ability to assess different situations and determine correct results in a quick and professional manner.
• Professional appearance
• Must read, write, speak, and understand English

• Knowledge of room availability at all times, for future and present dates.
• Maintains appropriate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating team members as needed.
• To assist with implementation of a Training Program which includes periodic evaluation of guest service standards.
• Control payroll costs, ensuring sufficient coverage at any given time.
• Works closely with Hotel Manager to ensure tight, effective, and well-controlled security of guest and hotel property and vehicles.
• Ensures the Department is properly equipped with supplies and that costs are kept to a minimum.
• To attend and hold departmental team member and individual meetings.
• Regularly check the appearance and uniforms of the team members.
• Ensure service is always of the highest degree and meeting Four Diamond standards.
• Always be on the lookout for new ideas, study and standardize procedures to improve efficiency of Valet Leads and team members.
• Ensure that operating equipment is always in perfect working condition.
• Handle any problems and guest complaints when necessary.
• Be aware of special promotions within the hotel, spa, entertainment, and casino.
• Ensure close communication with other departments in the hotel, spa, entertainment, and casino.
• Enforce with all team members, the company policies and procedures pertaining to hotel regulations and standards.
• Check email correspondence and ensure procedures for handling inquiries and requests are handled in a timely manner.
• Ensure the productivity and efficiency of valet parking. Constantly overseeing work done.
• Ensure that team members are always aware of room availability and do not inform walk-ins that the hotel is full without directive from Hotel Manager or Reservation and PBX Manager.

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