Reservations Agent; Luxury & Multi‑Property Portfolio

Reservations Agent (Luxury & Multi‑Property Portfolio)

Full‑time

Company

Location:

Minor Hotels Regional Office - Johannesburg

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

We are seeking a highly professional and detail‑oriented Reservations Agent with proven experience in luxury hospitality. The ideal candidate will excel in delivering personalised, high‑touch service, maintaining accuracy under pressure, and managing reservations across a multi‑property portfolio. Experience in safari lodges or safari travel operations is a strong advantage.

• Handle reservation enquiries across multiple channels with personalised service.
• Provide expert guidance on room categories, property features, packages, and activities.
• Manage multi‑property availability and optimise yield.
• Create detailed itineraries, including transfers and bespoke experiences.
• Maintain accurate records in PMS/CRM systems.
• Liaise with operational teams to ensure seamless guest service.
• Maximise revenue through upselling and cross‑selling.
• Support accurate forecasting and data integrity.
• Provide safari‑related advice when applicable.

• Strong luxury hospitality reservations experience.
• Ability to work across multiple properties simultaneously.
• Safari knowledge advantageous.
• Excellent communication skills.
• High attention to detail and accuracy.
• Strong customer service and organisational skills.

• 2–3 years in luxury hotel/lodge reservations.
• Multi‑property experience preferred.
• Hospitality qualification advantageous.

• Professional, warm communication style.
• Culturally aware and comfortable with international guests.
• Proactive, collaborative, and solutions‑driven.

At Minor Hotels Africa, we don’t simply sell destinations—we curate world‑class experiences across some of the most iconic and exclusive locations in Africa. Joining our team means becoming part of a global luxury hospitality group with a bold growth ambition and an uncompromising commitment to excellence.

You will represent a diverse portfolio of premium hotels, resorts, and ultra‑luxury safari lodges across Africa, supported by internationally recognised brands such as Anantara, Avani, NH Collection, and Tivoli. Our properties are positioned at the forefront of luxury travel, attracting discerning global travellers and elite travel trade partners.

This role offers the opportunity to shape international market strategy and directly influence revenue growth across key global source markets. You will operate as a strategic commercial leader with the autonomy to build high‑value partnerships and drive measurable commercial outcomes.

You will represent Minor Hotels Africa on the global stage—attending leading luxury travel forums, trade shows, and high‑level client engagements across the USA, UK, Europe, and emerging markets. This is a high‑visibility role with meaningful global exposure.

We foster a performance‑driven, collaborative culture where commercial insight, innovation, and accountability are valued. You will work alongside experienced global commercial, revenue, and brand teams, with opportunities for career progression within Minor International’s worldwide portfolio.

Our commitment extends beyond luxury hospitality—we are dedicated to responsible tourism, sustainable growth, and meaningful community impact across Africa’s destinations.